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Privacy Policy

Effective Date: January 1, 2026
Last Updated: January 1,2026

 

Welcome to moonbeck.com (“we,” “our,” or “us”). We operate a multi-vendor online marketplace where customers can buy and sell dolls and related products at moonbeck, available at moonbeck.com.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and international data protection standards.

By using our Website, you agree to the terms below.

1. Information We Collect

Information you provide:

  • Your name, email, phone number, username, and password.

  • For vendors: shop name, business details, shipping address, and payment info.

  • Order details, including billing and delivery addresses.

  • Messages, reviews, or inquiries sent through our site.

 

Information collected automatically:

  • IP address, browser type, device info, and how you use our site.

  • Cookies to remember your preferences and improve your experience.

2 . How We Use Your Information

We use your data to:

  • Manage your account and vendor profile.

  • Process and deliver your orders.

  • Communicate with you about your account or purchases.

  • Improve our Website and customer experience.

  • Send marketing emails (only with your consent).

  • Comply with laws in the Philippines and the U.S.

 

3. Payment Processing

 

We use secure payment providers:

  • GCash

  • Credit/Debit Cards

  • PayPal

These companies process your payment details directly — we don’t store your full credit card or GCash information on our servers.

 

4. Data Sharing

We may share your information:

  • With sellers (to complete your order).

  • With service providers (like couriers, payment gateways, and IT services).

  • When required by law.

  • Only with your consent for other purposes.

 

We never sell or rent your personal data to advertisers.

 

5. Data Retention

 

We keep your information only as long as needed for legal or business purposes, and delete or anonymize it when no longer required.

 

6. Data Security

 

We use security measures to protect your data. However, no online system is 100% secure, so we encourage you to protect your password and account.

 

7. Cross-Border Data Transfer

 

Because our operations are based in the United States, your information may be processed outside the Philippines. We ensure all transfers comply with the Data Privacy Act of 2012 and follow proper data protection standards.

 

8. Your Rights (Philippine Data Privacy Act)

 

You have the right to:

  • Be informed about data collection.

  • Access your personal data.

  • Correct or delete inaccurate data.

  • Object to processing under certain conditions.

  • Request a copy of your data.

  • File a complaint with the National Privacy Commission (NPC).

 

To exercise these rights, email us at help@tothemoonandbeck.com.

9. Cookies

We use cookies to:

  • Keep you logged in.

  • Save your cart and preferences.

  • Analyze how you use the site.

You can turn off cookies in your browser, but some features may not work properly.

 

10. Third-Party Links

 

Our Website may include links to other sites. We’re not responsible for their privacy practices. Please review their own privacy policies.

 

11. Children’s Privacy

 

We don’t knowingly collect data from anyone under 18 years old. If you believe we have, contact us so we can delete it.

 

12. Updates to This Policy

 

We may change this Privacy Policy from time to time. Updates will be posted here with a new effective date.

 

13. Contact Us

 

If you have any questions or privacy concerns, please contact us:

moonbeck.com
Email: help@tothemoonandbeck.com

Sweet Cherry Dr. Sparks NV

Terms and Conditions

Welcome to Moon Beck (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, moonbeck.com, where we offer dolls and doll-related products for sale directly to customers in the Philippines from the United States.

By using our Website, you agree to these Terms. Please read them carefully before using our services.

4. About Moon Beck

Moon Beck is an independently owned online doll store based in the United States and serving customers in the Philippines.

We specialize exclusively in dolls and doll-related products, including collectible dolls, doll clothing, accessories, doll parts, tools, and customization supplies.

All products sold on this Website are personally listed and managed by Moon Beck. We are not a multi-vendor marketplace and do not allow third-party sellers on the platform.

We carefully select and ship products directly to customers to provide a trusted and personalized shopping experience for doll collectors and enthusiasts.

5. Orders and Payments

All payments on the Website are processed securely through GCash, credit card, or PayPal.

Prices are listed in Philippine Pesos (PHP) unless stated otherwise.

You agree to provide accurate payment details and authorize the payment processor to charge your selected payment method.

Once an order is placed, cancellation requests are subject to our cancellation and return policies.

We reserve the right to cancel or refuse any order if we suspect fraud, violation of these Terms, or illegal activity.

6. Shipping and Delivery

Orders are shipped directly by Moon Beck from the United States to customers in the Philippines.

Delivery times and shipping fees may vary depending on the destination and shipping carrier.

While we carefully package all items, we are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control.

If you experience shipping issues or concerns, please contact us at help@tothemoonandbeck.com.

7. Returns and Refunds

Please review our return and refund policy before purchasing.

If you have concerns regarding your order, you may contact us at help@tothemoonandbeck.com, and we will do our best to assist you.

Accessibility Statement

Effective Date: January 1,2026
Last Updated: January 1,2026

At MoonBeck, we are committed to ensuring that everyone — including people with disabilities — can access and use our website comfortably.

This website is currently in its trial (pilot) phase, and we are still developing and improving its features, design, and overall accessibility. Our goal is to build a platform that is inclusive, user-friendly, and compliant with recognized web accessibility standards.

 

Our Commitment

We aim to make [Your Website Name] accessible to all users in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
Accessibility is an ongoing effort, and we are actively working to identify and resolve accessibility barriers as part of this pilot stage.

 

Accessibility Efforts During the Pilot

During this testing period, we are:

  • Designing pages with clear structure and consistent navigation.

  • Adding alternative text for images and interactive elements.

  • Checking color contrast and text readability.

  • Testing compatibility with screen readers and keyboard navigation.

  • Gathering user feedback to identify and fix accessibility issues.

 

Because this is a pilot version, some pages or features may not yet fully meet accessibility standards — but we are committed to continuous improvement.

 

Feedback and Contact Information

 

We welcome your feedback and suggestions to help us make [Your Website Name] more accessible for all users.

If you encounter any accessibility barriers or need help navigating the site, please contact us:

 

Email: help@tothemoonandbeck.com

We will respond to accessibility inquiries within 3–5 business days during this pilot period.

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